The Healthier SG Pre-Enrolment Exercise is open exclusively to GPs who sign the Healthier SG letter of agreement by 15th May 2023. GPs can pre-enrol their regular chronic patients on-site via the assisted enrolment function in Primary Care Digital Services (PCDS).
When will this take place?
Pre-enrolment will take place from 1st May to 4th July 2023 for the 1st batch of Healthier SG clinics and 1st June to 4th July 2023 for the 2nd batch of Healthier SG clinics, who will begin enrolment from 1st June 2023 onwards. You can take the opportunity to engage your regular chronic patients and pre-enrol them on-site within these eligible periods.
Who is eligible?
You can pre-enrol your regular chronic patients aged 40 years old and above, and who have had two or more chronic visits within the past calendar year. This can be the list of patients submitted in your Chronic Disease Registry, or patients who have made CHAS Chronic claims.
How do I pre-enrol eligible patients?
You can use the assisted enrolment module in the PCDS.
When will my pre-enrolled patients be eligible for
Healthier SG benefits?
Healthier SG benefits such as the first
Health Plan consult, free screenings and vaccinations will only commence with the launch of the main exercise. You are encouraged to schedule the 1st Heathier SG Health Plan consult for your patients after the launch of the main exercise from 5th July 2023 onwards.
If you have any further queries or clarifications, please do not hesitate to contact your
AIC Account Manager.
Key Tasks & Responsibilities of GPs for the Healthier SG Pre-Enrolment Exercise
What is pre-enrolment?
Regular chronic patients are defined as:
Regular chronic patients aged 40 years old and above, who had two or more chronic visits with you within the past calendar year. This can be the list of patients submitted in your Chronic Disease Registry, or patient who have made CHAS Chronic claims.
Regular chronic patients aged below 40 years old, as defined as patients for whom GPs are receiving PCN Care Plus Fee.
When will pre-enrolment start?
Pre-enrolment will start from 1st May 2023 onwards, and end on 4th July.
There will be no SMS invitation to patients for pre-enrolment, patients will need to be at the clinic physically to pre-enrol.
How will my patients know that my clinic has signed up for Healthier SG and is allowed to pre-enrol?
Residents have the flexibility to choose any Healthier SG clinic they wish to be enrolled in. There is no restriction or boundaries that residents need to adhere to. However, during pre-enrolment, residents can only pre-enrol to their regular GP clinic.
AIC will provide a
notice indicating that your clinic is a Healthier SG clinic, which you can display at your clinic.
How should the clinic reach out to the eligible residents/ patients for Healthier SG pre-enrolment?
Clinics can reach out to their regular chronic patients during their regular follow-up visits for their chronic conditions or acute visits. Pre-enrolment should be conducted onsite via the assisted enrolment function at the clinic.
Can I pre-enrol my regular chronic patients remotely over the telephone? Over email?
No. Pre-enrolment of your regular chronic patients can only be done at the clinic. The clinic assistant should highlight the key points per the abridged enrolment terms and refer the enrolee to the detailed enrolment terms if the enrolee wishes to find out more.
Will the residents/patients be notified of their pre-enrolment status after clinic has enrolled them?
For a resident with a mobile phone, an acknowledgement SMS will be sent to the resident to notify that pre-enrolment has been successfully completed.
For those with no mobile contact numbers, no confirmation SMS can be sent. As such, the clinic will have to remind residents of the appointment made.
Can patients change their mind and de-enrol from their Healthier SG clinic?
Yes, patients can change their provider via HealthHub (after the launch of the main exercise) or by calling the MOH call centre (6325 9220).
To change the Healthier SG clinic via HealthHub, this can be done by clicking the “3 dots” located at the top right corner of the section in the Heathier SG ‘Enrolled Clinic’ tab.
If the first Health Plan discussion has not taken place, there is no limit to the number of times residents can change their Primary Care Provider via HealthHub.
Upon completion of the first Health Plan visit, the resident can change Primary Care Providers up to 4 times up till end 2024. Thereafter, he or she is allowed to change Primary Care Provider only once per calendar year.
For GPs: Patients who have changed their primary care provider from your clinic to another clinic will be indicated under the “De-enrolled from Clinic” tab on PCDS.
Can patients withdraw consent from the Healthier SG exercise?
Yes, patients can withdraw consent from the Healthier SG exercise by calling the MOH call centre (6325 9220). This means that the patient has withdrawn from the Healthier SG enrolment exercise and is no longer entitled to
Healthier SG benefits.
De-enrolment cannot be performed by the GP clinic. Patients will need to provide the following details to the MOH hotline for de-enrolment:
- Patient's Full Name- NRIC- Date of Birth- Reason for de-enrolment
- Patient's Full Name
- Date of Birth
- Reason for de-enrolment
For GPs who have questions relating to de-enrolment from Healthier SG, please contact AIC's GP Hotline at 6632 1199.
Will pre-enrolment affect the clinic’s capacity?
As pre-enrolment is for regular chronic patients, pre-enrolment of these patients will not count towards your clinic’s capacity limit.
Will patients continue to receive the SMS invitation to enrol after pre-enrolment has been done?
No, patients will not receive SMS invitations after pre-enrolment has been completed.
However, if the patient did not book his / her first Health Plan consultation, a reminder SMS will be sent to their mobile number in July 2023 to remind them to book their appointment.
Are GPs required to collect consent from patients for pre-enrolment?
Yes, Healthier SG clinics are required to check the checkbox for patient’s consent and acknowledgement via the assisted enrolment function in PCDS. There is no need to collect consent via hardcopy acknowledgement.
Can the clinic book the first consult appointment for patients during pre-enrolment?
The first Healthier SG Health Plan consult can only take place from 5th July 2023. Clinics should strongly encourage patients to book their appointment during pre-enrolment.
Clinics can proceed to book the appointment for first Health Plan consult via
Health Appointment System (HAS) or your own appointment making system.
Can GPs complete the Health Plan discussion after they have pre-enrolled patients during the pre-enrolment period?
No, the Health Plan discussion can only be done from 5th July 2023 (i.e. Healthier SG launch date). However, clinics can help their patients to schedule the first Health Plan consultation from 5th July 2023 onwards.
The “Create Health Plan” functionality in PCDS for GPs/ Clinic assistants and the viewing of the Health Plan for pre-enrolees will only be made available from 5th July 2023.
The Healthier SG Health component will only be available on HealthHub from 5th July 2023.
Can patients change their appointment?
Patients can change their appointment for first Health Plan consult through the following ways:
Appointment booked via
Through the GP clinic
Patients will be able to change appointment using the link provided in the confirmation SMS; or
From 5th July 2023, patients will be able to change their appointments via HealthHub
Appointment not made via HAS:
Through the GP clinic
Can I enrol all my non-chronic regular patients above the age of 40 during the pre-enrolment period?
No, you can only enrol your existing, regular chronic patients within the eligible age band of ≥ 40 years old.
Well patients within the eligible age bands will progressively be invited to enrol via Healthier SG SMS from MOH from 5th July 2023.
Can I enrol my clinic assistants, friends and relatives during the pre-enrolment period?
Yes, but only if they are your regular chronic patients aged 40 years old and above, as this will be cross-checked with your submitted nominal rolls.
Regular chronic patients refer to those who have had two or more chronic visits at your Healthier SG clinic within the past calendar year. This can be patients in the list submitted in your Chronic Disease Registry or had made CHAS Chronic claims.
I only just recently joined a PCN and am not familiar with the process for submission of the PCN Chronic Disease Registry. How should I do so? Will I be penalised?
For clinics which have just joined a PCN in 2023, please submit your clinic’s list of regular chronic patients to your PCN HQ via the Nominal Roll template by 15th May 2023. Please seek assistance from your PCN HQ if you have any questions.
Will I be able to see the list of patients that I will pre-enrol via PCDS?
I am only able to onboard as a Healthier SG GP Clinic after 1st May. Will I be eligible for pre-enrolment?
Yes. For GPs who sign the LOA by 14th April 2023, they can start pre-enrolment from 1st May 2023.
For GPs who signs the LOA by 15th May 2023, they can start pre-enrolment from 1st June 2023.
What if I accidentally enrol a non-regular patient? Will my patient be asked to de-enrol?
The patient will not be de-enrolled.
However, do note that compliance checks will be done on a regular basis during pre-enrolment. For clinics who continuously fail to comply with the pre-enrolment requirement, AIC will reach out to your clinic to clarify the situation.
For GPs who have questions related to de-enrolment from Healthier SG, please contact AIC's GP Hotline at 6632 1199.
Will my list of pre-enrolees be audited by MOH?
There will be compliance checks done on a regular basis during pre-enrolment. For clinics who continuously fail to comply with the pre-enrolment requirement, AIC will reach out to your clinic to clarify the situation.
If I have other queries on the pre-enrolment exercise, where can I find help?
Please contact your
AIC account manager should you have other queries on the pre-enrolment exercise.
Can I enrol the caregiver of the regular chronic patient?
No. The caregiver will have to wait for their SMS invitation to Healthier SG to be enrolled. SMS invitations will be sent out progressively from 5th July 2023 onwards.
You may find the following resources useful for this Pre-Enrolment Exercise: