Government officials will never ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are in doubt.
GP Helpline:
Last updated on 30 January 2026
Prevalence of diabetes mellitus (DM) in the National Population Health Survey 2020 was 9.1%1. Chronic hyperglycaemia is associated with long-term sequelae resulting from damage to various organs and tissues, particularly the kidney, eye, nerves, heart and blood vessels. There are several ways to screen for and diagnose DM . (Refer to pre-DM care protocol if pre-DM is diagnosed.2)
Assess glycaemic control and risk of adverse cardiorenal outcomes.
Optimise glycaemia control (Individualised HbA1c targets) and avoid hyper and hypoglycaemic events.
Consider use of cardiorenal protective medications, such as SGLT2 inhibitors and GLP1 receptor agonists.
Control cardiovascular risk factors, including encouraging weight reduction.
Engage in patient education and adopt a patient-centred approach to make shared decisions on T2DM management.
Review all patients with T2DM regularly, including treatment response and screening for micro and macrovascular complication screening.
May be lower in presence of:
a. Other comorbidities, or
b. Concurrent CKD, or
c. Two or more microvascular complications (retinopathy, neuropathy, nephropathy), or
d. DM duration ≥10 years, or
e. Persistently elevated glycaemic levels despite optimised treatment
May consider regular self blood glucose monitoring (SBGM). Also see recommended care components and frequency of tests.
The Healthier SG cardiovascular disease risk calculator may assist to determine the appropriate BP and LDL-cholesterol targets.
Healthy Plate, and 4C dietary strategies : Control weight by primarily ↓fat intake, choose carbohydrates wisely e.g. avoid sugary drinks & food, check timing and have regular meals, Cease alcohol intake. Refer to EatWise SG Patient Education Materials for further resources.
Smoking Cessation
Regular physical activity, ↓sedentary behaviour.
Stress management - screen for depression (PHQ-2) .
Weight reduction.
GPs may tap on their Primary Care Network (PCN) teams for lifestyle counselling-related support.
GPs may refer to the National Diabetes Reference Materials (NDRM) on HealthHub which provides consistent information in lay language across settings. It is a resource for patients, caregivers and care teams to help in the understanding of DM and motivates patients for sustained lifestyle changes. GPs may download the materials (available in four languages) for patient education.
Care teams may use the relevant Lifestyle Prescription to help patients understand practical steps they can take to manage diabetes mellitus. A copy may be printed for the patient's use.
Empowering patients to own their treatment goals is important to achieving sustained lifestyle changes and health improvement. Through person-centred communication and engagement, GPs can raise their patients’ health literacy, so that patients co-own their care journeys. The key aspects of patient empowerment framework which are common across healthcare institutions include:
Adopting a biopsychosocial model in health planning.
Using Open questions, Affirmations, Reflections and Summaries (OARS).
Using Teach-back technique which confirms understanding in a non-judgemental way.
Setting SMART goals (Specific, Measurable, Action-oriented, Realistic, Time-limited).
For more details, please refer to the MOH playbook on Care Team Education for Person-Centred Communication. 4. Medication3,4(Adapted from the ACE Clinical Guidance on Type 2 Diabetes Mellitus: personalising management with non-insulin medications: 17 May 2023)
Consider Metformin as 1st line agent (after failing to meet glycaemic targets despite lifestyle changes alone).
Other glucose-lowering agents such as sulfonylureas and DPP-4 inhibitors may be considered as add-on therapy when glycaemic control is the priority. If cost is a consideration and there are no concerns about hypoglycaemia or weight gain, sulfonylureas can be considered.
Consider adding on SGLT-2 Inhibitors or GLP-1 Receptor Agonists for patients requiring cardiorenal risk reduction, irrespective of their need for improved glycaemic control.
Consider initiating dual therapy in patients in whom initial Hba1c is ≥1.5% above target, or those in whom monotherapy is not expected to be sufficient. This should be weighed against the cost and ability to more easily monitor the beneficial and adverse effects of new medications that started sequentially.
Start basal insulin initiation if glycaemic targets are not met despite optimal treatment with non-insulin T2DM medications.
Please refer to the Healthier SG whitelist for a full list of subsidised drugs where percentage-based subsidies can be provided under the Healthier SG Chronic Tier (starting in early 2024). GPs can purchase these drugs under MOH Special Pricing Agreements.
Symptoms of hypoglycaemia and hyperglycaemia,
SGBM if deemed useful as part of their DM management ,
Benefits of good adherence to medications,
Importance of diet and lifestyle changes,
Insulin injection, if indicated,
Good foot care practices,5,6 and
Special circumstances like acute Illness , dental care, follow up for women with a history of gestational diabetes mellitus (GDM) post-pregnancy , Ramadan and travel across time zones .
Reason for regular reviews and clarity on what these would involve.
Regular assessments for control of disease . GPs may refer to the Diabetes Patient Dashboard on NEHR to assist with regular monitoring. For more information on DRP screening, please refer to the DRP Screening Technical Reference Guide.
Referral pathways for patients with diabetic eye conditions.
Referral pathways for nutrition/dietary assessment and intervention.
Referral pathways for patients with diabetic foot conditions:
8. Screen and Co-Manage other Comorbidities
9. Special Considerations - Type 1 Diabetes Mellitus
Such patients are often co-managed with specialists. Hence, offer patients with possible or definite Type 1 DM (T1DM) a referral to a specialist to make a recommendation on the therapy regimen.
Seek guidance from the primary endocrinologist of the patient for the individualised medications for clinical management. All patients with T1DM must receive insulin. Multiple daily injections (3 or more), or the use of continuous subcutaneous insulin infusion may be required to achieve target glucose levels.
Patients with T1DM should have their thyroid function checked every 1-2 years.
The following data fields should also be documented in GPs' case notes as part of good clinical practice for all patients enrolled to their practice.
Submission of data fields marked with asterisks* is required for Healthier SG Annual Service Fee payments.
Diagnosis
Blood Glucose
Blood Pressure
Lipid profile
Kidney assessment
Weight
Smoking History
Vaccination
Diabetic Retinal Photography (DRP)
# Notes:
If "NA: patient on active follow up with ophthalmologist" is selcted under "DRP Conducted", GPs will be eligible for variable component payment of the diabetes bundle provided date of visit and results are submitted.
If "NA: patient has no perception of light in both eyes (complete blindness)" is selected under “DRP Conducted", GPs may be eligible for partial payment of the variable component of the diabetes bundle. Note that the IT enhancement on the CMS systems is in progress and GPs may enter such indications once ready.
For "Date of Visit", fill date of last DRP or eye assessment at the SOC.
For "Outcome", select "Unknown" if GPs are unable to obtain DRP/eye assessment results. GPs will not be eligible for payment if this is selected as decisions on further clinical care may not be conclusive.
Diabetic Foot Screening (DFS)8
If the patient is on specialist management for foot-related issues and does not require DFS, select "NA: patient on active follow up with orthopaedics, vascular surgery or podiatry" for "DFS conducted". GPs will be eligible for the variable component payment for the diabetes bundle as long as date of visit and outcomes are provided.
If "NA: patient has bilateral lower limb amputation above ankle joint" is selected under "DFS Conducted", GPs may be eligible for partial payment of the variable component of the diabetes bundle. Note that IT enhancements for the CMS systems is in progress and GPs may enter such indications once these are ready.
For "Date of Visit", fill date of last DFS or foot assessment by podiatry or SOC.
For "Outcome", if both feet have different risk outcomes, the higher risk tier should be selected
For "Outcome", select "Unknown" if GP is unable to obtain results of foot screening performed elsewhere. GPs will not be eligible for payment if this is selected as decisions on further clinical care may not be conclusive.
CHAS/PG/MG cardholders with higher medication needs who are Healthier SG enrollees can opt to use the Healthier SG Chronic Tier at their enrolled clinics, which provides percentage-based subsidies for selected chronic medications. When making claims, GPs will need to submit the quantities and selling prices for each whitelisted drug product prescribed.
Details on the GP Annual Service Fee for enrollees with DM can be found in the Healthier SG Enrollment Programme Agreement.
Ministry of Health and Health Promotion Board, Singapore. National Population Health Survey 2024. Singapore: MOH; 2025 October.
Agency for Care Effectiveness (ACE). Managing pre-diabetes - a growing health concern. Appropriate Care Guide (ACG), Ministry of Health, Singapore. 2021.
Agency for Care Effectiveness (ACE). Type 2 diabetes mellitus – personalising management with non-insulin medications. ACE Clinical Guidelines (ACG), Ministry of Health, Singapore. 2023.
Agency for Care Effectiveness (ACE). Initiating basal insulin in type 2 diabetes mellitus. ACE Clinical Guidelines (ACG), Ministry of Health, Singapore. 2022.
Ministry of Health, Singapore. Happy Feet, Healthy feet, healthier life. Singapore: Agency for Integrated Care (AIC); 2023 December. 6p.
HealthHub. 3 Be’s to Beat Diabetes | Diabetes Hub. Singapore: Synapxe; 2023 [cited 2023 December 20].
MOH. Chronic Disease Management Programme - Handbook for Healthcare Professionals. Singapore: MOH; 2024
Agency for Care Effectiveness (ACE). Foot assessment in people with diabetes mellitus. ACE Clinical Guidelines (ACG), Ministry of Health, Singapore. 2024.