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CHAS Online will require SingPass 2nd factor authentication (2FA) from 20 January 2017

All government e-services involving sensitive data now require SingPass 2FA. As CHAS Online contains sensitive data such as patients’ particulars, clinical and bill information, safeguarding our electronic identities can help prevent financial losses, risks to personal safety and the legal implications that come with both.    

 With effect from 20 January 2017, in addition to your SingPass ID and password, you will need to enter a One-Time Password (OTP) sent via SMS, or generated through a OneKey token to access CHAS Online.  

 Each clinic staff and doctor who have access to CHAS Online will have to register for 2FA. 

To access CHAS Online

 You would need:    

 1) SingPass ID and   

 2) SingPass Password   

 With effect from 20 January 2017     

 You would need:    

 1) SingPass ID and  

 2) SingPass Password and   

 3) One-Time Password (sent via SMS or from OneKey token)  

Need help with setting up your 2FA? 

For the step-by-step guide to register for 2FA, click here

For the video guide to register for 2FA, click here

If you need assistance in setting up your 2FA, you can approach either of the following 2FA counters. For NRIC holders, please bring your original NRIC card. For FIN holders, please bring your original FIN card/Passport. 


2FA Counter Locations    Address & Operating Hours (Closed on Public Holidays)

 Assurity Customer Care Centre
@ PSA Building
 PSA Building 
460 Alexandra Road, #28-04 
Singapore 119963 

Opening Hours:   
 Mon-Fri: 8.30am-6pm  
 Sat: 8.30am-2pm  
 Assurity Customer Care Centre
@ International Plaza
 International Plaza
10 Anson Road, #06-14
Singapore 079903

Opening Hours:   
 Mon-Fri: 8am-6pm  
 Sat: 8am-2pm  

For further assistance, please contact SingPass helpdesk at 6643 0555.  


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