As per the MOH press release on 4 May 2021 (click here to view), mandating the use of TraceTogether Token or App for all and MOH Circular 51/2021, the implementation of TraceTogether-only SafeEntry (TT-only SE) for all healthcare institutions, including GP clinics, has now been brought forward by two weeks from 1 June 2021 to 17 May 2021 (Annex A). The widespread use of TraceTogether will help enhance coverage, allowing for easier, quicker and more accurate early identification of close contacts of COVID-19 cases and strengthen contract tracing, and prevent community spread. All GP clinics are required to deploy the SafeEntry Gateway (SEGW) Box or App, from 15 June 2021 to support TT-only SE. This email provides more details on the application and deployment of the SEGW.
SEGW
2. There are two types of SEGWs that you can deploy; SEGW Box or SEGW App. The SEGW works with TraceTogether App or Token, and it facilitates a more convenient check-in experience for patients/ visitors and helps users find out when their Token is out of battery. It only requires the TraceTogether App or Token to be brought within 1-25cm of range to detect Bluetooth signals for check-in, i.e. tap and go. Please note that the deployment of SEGW will be one of the contact tracing requirements1 for all healthcare institutions, including GP clinics, from 15 June 2021.
1 Failure to comply with contact tracing requirements may be liable for an offence under the COVID-19 (Temporary Measures) Act 2020, with a fine not exceeding $10,000 or imprisonment for a term not exceeding 6 months, or both, for first time offenders. Higher penalties of a fine of up to $20,000, imprisonment of up to twelve months, or both, may apply for subsequent offences.
GP Clinics using PRPP with SafeEntry Integration
3. GP clinics on board PRPP with SafeEntry integration must also comply to the mandatory TT-only SE requirements and deploy the SEGW App or Box, from 15 June 2021 to support TT-only SE (This supersedes the previous MOH Circular 47/2021). After the deployment of SEGW App/Box, clinic staff no longer need to visually sight the TraceTogether App or Token. Please refer to Table 1 for more details.
4. Kindly note that your clinic's PRPP QR code is still the primary mode of check-in. SE check-in via PRPP captures the individual's location, while the use of the TraceTogether App/Token by patients/visitors to tap and go on the SEGW will allow them to be alerted if they have been in contact with COVID-19 patients.
5. Please ensure that your clinic's PRPP account has been successfully integrated with SafeEntry for accurate data capture (please refer to 'Chapter 3 - Integration with SafeEntry' in the PRPP User Guide for an in-depth guide on how to integrate your PRPP account with SafeEntry).
GP Clinics not using PRPP with SafeEntry Integration
6. GP Clinics not using PRPP with SafeEntry integration are required to comply with the mandatory TT-only SE requirements from 17 May 2021 and deploy the SEGW App or Box, from 15 June 2021 to support TT-only SE. Please refer to Table 1 for more details.
Table 1: Guide for clinics to be TT-only SE ready from 17 May 2021
| | Yet to deploy SEGW (from 17 May to 15 Jun 2021) | Deployed SEGW (from 15 Jun 2021 or earlier) |
| GP clinics using PRPP with SafeEntry Integration | - Display the PRPP QR code for patients/visitors to scan with their mobile phone camera or QR code scanning apps; and
- Mandatory requirement for clinic staff to visually sight patients/visitors' TraceTogether Token or App.
| - Display the PRPP QR code for patients/visitors to scan with their mobile phone camera or QR code scanning apps; and
- Accept the TraceTogether Token or App, by scanning the TraceTogether Token or App with a SEGW Box/App
|
| GP clinics not using PRPP with SafeEntry Integration | - Display the SafeEntry QR code for patients/visitors to scan with their TraceTogether App on their mobile phones; and
- Accept the TraceTogether Token, by scanning the QR code on the TraceTogether Token using a QR code scanner or SafeEntry Business App.
| - Display the SafeEntry QR code for patients/visitors to scan with their TraceTogether App on their mobile phones; and
- Accept the TraceTogether Token or App, by scanning the TraceTogether Token or App with a SEGW Box/App
|
Important information to note
7. You may start applying for the SEGW Box or start using the App version of SEGW from today. Each clinic is entitled to one free SEGW box. To apply for the free SEGW Box, please go to safeentry.gov.sg/login and log in with your SE Business account. If you face other issues, you may refer to the FAQs on how to apply, or contact the helpdesk if you face issues during application (link to helpdesk is embedded in application portal). Please apply for the SEGW Box early as it takes up to 2 weeks from application to delivery. If you do not wish to apply for the Box and instead wish to deploy the App version of the SEGW, you may upgrade and then turn on the feature in the SE (Business) App. Please refer to the Table 2 below for specifications.
8. For more information on SEGW, including FAQs and how to appeal for more SEGW Box, User Guides and new posters on SEGW, please visit go.gov.sg/gateway-overview.
Table 2: Specifications for SEGW Box and App
| | SEGW Box | SEGW on SE (Business) App Version >1.1.0 |
| Equipment requirements | - Requires constant power source
- Or can work with power bank but need to recharge power bank
- Comes with one-year cellular data
| - Additional feature on the existing SafeEntry (Business) App
- Mobile phone or tablet has to have cellular data or be connected to WiFi
|
| Time taken to deploy | - Takes up to 2 weeks from application to process and deliver
- After receiving SEGW Box, set-up takes about 5 min
| - Download or upgrade the SafeEntry (Business) App, turn on SEGW feature for immediate use
|
| Provision of device | - Government to fund one device (including cellular) per manned public-facing entrance
- Subject to a cap per venue; you may appeal for more pieces if you have many entrances (subject to approval)
| - Businesses to use own compatible mobile phone/tablet and cellular data/WiFi
|
| Check-in confirmation | - A green light and "beep" to indicate successful check-in;
- If check-in is unsuccessful, the device will not flash green or beep
| - App will have pop-out screen if check-in is successful
|
| Response time for check-in | | |
| User Guide on how to deploy SEGW | Device Setup Guide Device Application Guide | App Setup Guide |